Terms & Conditions
Late Cancellations, No Showing and/or Arriving Late:
Our salon is very busy and whilst most of our clients arrive on time to their appointments there a some who arrive late, cancel with less than 24hrs notice or do not show up to their appointment at all.
This has a negative effect on our business. With little or no notice given we cannot fill the now available appointment time which leaves us with no client however we still have wages, rent and overheads to pay.
Because of this, we have a strict policy which is as follows:
24 HOURS NOTICE IS REQUIRED to cancel or reschedule appointments. Appointments cancelled or rescheduled less than 24 hours will incur a late cancellation fee which is 50% of the full appointment price to be paid prior to us rebooking your appointment.
NO SHOWING to an appointment will incur the same late cancellation fee of 50% of the full appointment price to be paid prior to any future appointments.
ARRIVING LATE to your appointment will mean that you will not receive your full service. We will do what we can in the time remaining however it is your responsibility to arrive at your appointment on time. If you miss your full appointment time or wish to reschedule you will be subject to our late cancel/no-show policy.
We understand things happen beyond our control and in some instances, late cancellation or no-show fees may be amended or waived at the salon owner’s discretion.
Deposits/ Prepayments/ Gift Vouchers
Please note that all deposits, prepayments, and gift vouchers are NON-REFUNDABLE
ALL APPOINTMENTS will require a deposit of 50% of the total cost. This fee will be deducted from the total cost of your appointment on the day — or forfeited in the case of a ‘No Show’ or ‘Late Cancellation’ when less than 24 hours’ notice is given as per our policy.
Deposits must be paid within 24 hours of making your appointment or your time slot may be allocated to someone else.
If your appointment has been kept in good faith without a deposit and not allocated to someone else, in the instance of a 'No Show' or 'Late Cancellation' and a card is on file, we reserve the right to charge the 50% fee to that card.
Should you need to cancel and so with more than 24hrs notice your deposit will remain on your account for future services
DEPOSIT PAYMENT is required when booking online. Should you need to reschedule your appointment and do so with more than 24hrs notice your payment will be transferred to the new appointment. Should you need to cancel your appointment and do so with more than 24hrs notice your payment will be added to your account for future services.
GIFT VOUCHERS are non-refundable and not able to be redeemed for cash.
Foreign Refill/ Lashes from Elsewhere
WE DO NOT REFILL LASHES FROM OTHER SALONS without prior consultation. Consultations can be booked online or over the phone. By proceeding to book a foreign refill without consultation you are agreeing to take up our time knowing we may not be able to fulfill this refill and therefore are agreeing to pay for this service in full regardless on if we can work with your current extensions or not. Alternatively, you can skip the consult and just book for a removal and new set.
Confirmations
APPOINTMENT CONFIRMATION SMS and/or email will be sent 48 hours prior to your appointment. If you don’t receive your SMS or email, please call us to confirm your appointment. If you haven't confirmed, we reserve the right to cancel your booking and give it to another client.
Children in the Salon
PLEASE DO NOT BRING your children to your appointment unless necessary. For the duration of your appointment, your eyes will be closed leaving your children unsupervised - It is not the job of our technicians to supervise your children.
We work with sharp tools and chemicals, so our salon is not a safe environment for children. If you do bring your children, you do so at your own risk. Any time taken by you to attend to your children during your appointment will not be made up by the technician.
If your children cannot sit still quietly for the duration of your appointment, we reserve the right to cease your appointment immediately. We have multiple clients in our salon at one time and we aim to provide a relaxing experience so noisy, disruptive children will not be tolerated.
We thank you for your understanding.
48 Hour Guarantee
WE GUARANTEE the quality of our workmanship for a 48-hour period after your service, as any application faults will be made apparent within this time. You will always be given the opportunity to inspect your service immediately after completion as the best time for you to identify areas that you may not be happy with and request a correction.
To have your issues addressed and corrected we ask that contact be made to us within 48 hours, by phone or email.
Once you have contacted us, we will make you an appointment to provide a repair to remedy the fault however this appointment must be within 5 days from the original appointment.
It can be difficult to determine whether a fault was due to workmanship, product, environmental impacts, improper aftercare, or chemical makeup of the individual. We will offer to repair in good faith if contact is made within 48 hours, and try to troubleshoot the cause of the issue, so it doesn't happen again.
If the fault occurs again, and it is determined that it is outside our control, such as aftercare and/or chemical makeup of the individual and we would suggest that you aren't a suitable candidate for the service.
Aftercare/ Appointment Preparation
AFTERCARE INFORMATION AND ADVICE on how to properly take care of your eyelash extensions will be provided. Failure to follow aftercare instructions may result in poor retention, natural lash damage and infection. Failing to follow aftercare will void all guarantees.
ARRIVE TO EVERY APPOINTMENT with clean, cosmetic-free lashes. Failing to do so will result in time taken from your appointment to cleanse your lashes. Depending on the amount of product in the lashes and the time taken to cleanse them an additional lash cleaning fee may be charged. If we cannot remove all product from your lashes this may result in retention issues. Please note that losing lashes from a service to which you came with dirty lashes will void our 48hr guarantee period as this is not the fault of the technician.
Patch Testing
WE RECOMMEND a patch test 24 hours prior to your first lash appointment, to test for allergies and sensitivities if you have experienced irritation from lashes in the past or have never had lashes before.
Please note that patch tests are only booked on request from the client and are not automatically offered/ performed with new sets.
If you do not request a patch test, be booked 24hrs prior to your appointment it will be assumed you wish this to be waived and you will need to complete the Patch test Indemnity section of your consent form. Please note that an allergic reaction can occur at any time and may develop over time, even if you have been getting lashes regularly for years. As a first-timer, a patch test will not provide conclusive results and cannot be relied upon. Therefore, it is important to understand that you are proceeding at your own risk. We do not offer refunds if you have an allergic reaction and need your lashes removed.
Our Rights
PRICES We reserve the right to cancel or change prices and promotions at any time.
ACCEPT OR CANCEL Nova Beauty reserves the right to accept, cancel, decline, or refuse a booking for any reason.
INVALID BOOKINGS Some of our services are only valid when being added to another service such as Refill Boosts and Coloured Lashes. Should there be an invalid booking we will require to cancel the appointment or change it to a valid service.
Privacy Policy
NOVA BEAUTY respects your right to privacy and we will not use your personal information inappropriately.